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A robocall is a phone call that uses a computerized autodialer to deliver a pre-recorded message, as if from a robot, hence the name. Robocalls are often associated with political and telemarketing phone campaigns, but can also be used for public-service or emergency announcements. 

robocall is a phone call that uses a computerized autodialer to deliver a pre-recorded message, as if from a robot, hence the name. Robocalls are often associated with political and telemarketing phone campaigns, but can also be used for public-service or emergency announcements. 

a person employed to represent a business and to sell its merchandise (as tocustomers in a store or to customers who are visited)

a person employed to represent a business and to sell its merchandise (as tocustomers in a store or to customers who are visited)

Operator Messaging is the term, similar to Text Messaging and Voice Messaging, applying to an answering service call center who focuses on one specific scripting style that has grown out of the alphanumeric pager history.

Operator Messaging is the term, similar to Text Messaging and Voice Messaging, applying to an answering service call center who focuses on one specific scripting style that has grown out of the alphanumeric pager history.

A predictive dialer dials a list of telephone numbers and connects answered dials to people making calls, often referred to as agents. Predictive dialers use statistical algorithms to minimize the time that agents spend waiting between conversations, while minimizing the occurrence of someone answering when no agent is available.

predictive dialer dials a list of telephone numbers and connects answered dials to people making calls, often referred to as agents. Predictive dialers use statistical algorithms to minimize the time that agents spend waiting between conversations, while minimizing the occurrence of someone answering when no agent is available.

Call blending is an element of outbound calling which has perhaps not yet reached its full potential, as it stands against some of the conventional wisdom of the traditional contact centre industry, which implies that the more one can segregate the contact centre into a series of production lines, the better run the operation will be.

Call blending is an element of outbound calling which has perhaps not yet reached its full potential, as it stands against some of the conventional wisdom of the traditional contact centre industry, which implies that the more one can segregate the contact centre into a series of production lines, the better run the operation will be.